Customer Service Manager
The client
Our latest client an automotive mechanical repair organisation based in Melbourne and they are looking for a Customer Service Manager to be in charge of maintaining excellent and continuous relationship with various customer groups.
The role and requirements
The specific roles and responsibilities will include but are not limited to:
At least 2 years experience in a Customer Service Manager role
Prior experience and knowledge in the automotive mechanical industry
Forge strong relationships with existing customers and establish
Plan, administer and review customer services and after sales services
Provide training and ongoing support to other team members in providing
Develop and review policies, programs and procedures concerning
Deliver awesome customer service internally and externally
Reporting and administration duties associated with managing contractors
Providing direction and feedback to team members
Managing, motivating and developing staff providing customer services
Maintain, build and update customer database
Planning and implementing after sales services to follow up customer
Ensure performance of services provided and modify and improve
Respond to customer queries, needs and complaints
Managing operational efficiency through adherence to rosters, attendance
Assist in business development efforts.
Have relevant diploma qualifications
Have a current drivers license and be willing to travel interstate
The offer
A competitive annual salary that commensurate with experience
A full time position